IT Service desk senior administrator

• Posting Date: 15/02/2025
• Ref: ITKSA62
• Position: IT Service desk senior administrator
• Location: KSA
• City: Dammam
• Sector: Trading
• Years of Experience 6-9 years of IT helpdesk experience required
• Qualification: Bachelor’s degree in computer science, software engineering or a related field
• Salary: Package SAR 7500
• Workdays:
• Description:
  A successful candidate must be able to:

  • Troubleshoot and resolve user issues related to computers, IP-based phones, printers, and other office equipment.
  • Install and configure new computers, IP-based phones, printers, and other office equipment to ensure consistent performance.
  • Monitor the Ticketing System, responding to tickets promptly to meet service-level objectives.
  • Serve as an escalation point for complex issues that Service Desk Specialist-I team members encounter.
  • Maintain detailed logs of work completed and actions taken to ensure ticket resolutions are documented thoroughly.
  • Aid in deploying and configuring network equipment, including firewalls, modems, and switches, to support secure, efficient connectivity.
  • Create and configure new hire accounts, ensuring appropriate access levels for seamless onboarding.
  • Troubleshoot advanced technical issues, providing higher-level solutions that prevent recurring problems.
  • Assist in inventory management, keeping IT supplies and equipment organized for quick access and replenishment.
  • All other duties assigned

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    Qualifications:
  • 6-9 years of IT helpdesk experience required.
  • CompTIA A+, Network+, or Security+ certification is preferred but not mandatory.
  • Experience in a maloti locations environment is a plus but not essential.
  • Advanced knowledge of various hardware, software, and network technologies, such as Windows 10 & 11, Windows Server, Mac OS, Microsoft Office, Active Directory, VPN, TCP/IP, DNS, DHCP, etc.
  • Familiar with common IT tools and platforms, such as ticketing systems, remote desktop, cloud services, backup and recovery, antivirus, etc.
  • Should be able to diagnose and resolve complex IT issues, such as network connectivity, system performance, security breaches, data loss, etc.
  • Should also be able to perform system testing, monitoring, and optimization.
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