Technical Support Specialist

• Posting Date: 24/11/2024
• Ref: ITQAR12
• Position: Technical Support Specialist
• Location: Qatar
• City: Doha
• Sector: IT Services
• Years of Experience Minimum 3-5 years of experience in managing Vending machines, kiosks and similar in Electronic Payments / Fintech Solutions company.
• Qualification: A degree or certification in Computer Science, Information Technology, Electronics, or a related technical field is preferred
• Salary: QAR. 8,000- 10,000
• Description:
  Core Responsibilities:For Candidates Inside Qatar

  • Provide technical support for the configuration, setup, and integration of vending machine systems, including hardware, software, and network connectivity.
  • Troubleshoot and resolve issues related to vending machine components, such as payment systems, product dispensing mechanisms, user interfaces, and remote management software.
  • Assist with the deployment of software updates, firmware upgrades, and patches for vending machine operating systems.
  • Ensure that vending machine systems are securely configured and compliant with company standards.
  • Diagnose and resolve both hardware and software issues affecting vending machine performance, including mechanical malfunctions, payment failures, and network connectivity problems.
  • Utilize remote diagnostic tools and collaborate with field technicians to address on-site technical issues quickly.
  • Respond to service requests and incidents related to system malfunctions, ensuring prompt resolution and minimal downtime.
  • Provide end-user support for customers and vending operators experiencing technical issues with vending machines, including guidance on machine operation, troubleshooting steps, and system diagnostics.
  • Document and escalate complex technical issues to senior technical staff or external vendors as necessary.
  • Educate customers and internal teams on best practices for machine operation, routine maintenance, and troubleshooting.
  • Monitor the performance of vending machines through remote monitoring tools, identifying and addressing potential issues before they impact operations.
  • Perform periodic maintenance checks on machine systems to ensure they are operating at optimal levels.
  • Keep detailed records of all maintenance activities, including software updates, hardware replacements, and service history.
  • Create and maintain user manuals, technical guides, and troubleshooting documentation for both internal staff and external customers.
  • Conduct training sessions for customers or internal teams on the use of vending machine software and troubleshooting procedures.
  • Work closely with engineering, operations, and sales teams to provide feedback on system performance and identify areas for improvement.
  • Assist with the design and testing of new machine features or system integrations.
  • Prepare regular reports on system performance, incidents, and ongoing technical issues for management.
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