Housing and Customer Relationship Manager (Neom Project )

• Posting Date: 16/11/2024
• Ref: SKSA-3
• Position: Housing and Customer Relationship Manager (Neom Project )
• Location: KSA
• City: Neom
• Sector: Hospitality
• Years of Experience 5+ years of experience in housing management, accommodation services, or facilities management, ideally within the hospitality or large-scale service industry.
• Qualification: Bachelor's degree in Hospitality Management, Human Resources, Business Administration, Facilities Management, or a related field.
• Salary: Attractive
• Description:
  Responsibilities:

  • Oversee the day-to-day operations of team member housing facilities, ensuring that all accommodations meet company standards of comfort, safety, and cleanliness.
  • Coordinate and monitor all maintenance and repair work in the housing units to ensure that the facilities are always in excellent condition. Liaise with the maintenance team to address issues in a timely manner.
  • Ensure that all housing facilities comply with local laws and company policies, including health, safety, and fire regulations.
  • Provide a high level of service to customer residing in the accommodation, addressing concerns or issues in a timely and professional manner, and ensuring that their needs are met to foster a positive living experience.
  • Oversee the day-to-day facilities management for housing units.
  • Oversee the inventory of housing supplies and equipment, ensuring that all rooms are adequately stocked and meet team members' needs.
  • Manage the check-in and check-out processes for team members residing in the housing, ensuring smooth transitions and that all procedures are followed.
  • Manage the housing budget, ensuring efficient resource allocation, cost control, and that the housing program remains financially sustainable.
  • Monitor housing conditions to ensure a clean, safe, and hygienic environment for all team members.
  • Supervise and lead a team of accommodation assistants and other housing personnel.

  Qualifications & Experience:

  • Bachelor's degree in Hospitality Management, Human Resources, Business Administration, Facilities Management, or a related field.
  • Minimum of 5 years of experience in housing management, accommodation services, or facilities management, ideally within the hospitality or large-scale service industry.
  • Proven leadership skills with experience managing a team, ensuring operational efficiency, and maintaining high standards in a large-scale housing or facilities management environment.
  • Strong ability to enhance team member satisfaction, ensuring that housing accommodations meet the comfort and needs of all team members, while addressing concerns and maintaining positive relationships.
  • Strong organizational and time-management skills, with the ability to manage multiple tasks and prioritize effectively.
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