Technical Operations Manager

• Posting Date: 03/11/2024
• Ref: ITKSA49
• Position: Technical Operations Manager
• Location: KSA
• City: Riyadh
• Sector: IT Services
• Years of Experience 8+ years of experience in IT operations with at least 3 years in a management role.
• Qualification: BA in computer science, computer engineering or relevant field
• Salary: Package SAR 18-25K
• Description:
  1. Operational Management
     • Oversee daily operations of the IT department, ensuring the stability, scalability, and efficiency of systems and networks.
     • Develop and implement operational policies and procedures to improve performance and reliability.
     • Ensure adherence to company and industry standards for quality, compliance, and security.
  2. Team Leadership
     • Lead, mentor, and manage a team of technical professionals including system administrators, network engineers, and support staff.
     • Facilitate training and professional development to keep the team updated on current technologies.
     • Conduct performance evaluations, set goals, and create improvement plans as needed.
  3. Service Delivery & Support
     • Ensure that technical support is provided to internal and external clients promptly, maintaining high customer satisfaction levels.
     • Manage the IT ticketing system, prioritize tasks, and ensure timely resolution of issues.
     • Collaborate with the customer support team to address any escalated issues and ensure the optimal user experience.
  4. Infrastructure Management
     • Monitor, maintain, and enhance IT infrastructure, including servers, networks, and databases, to support business continuity.
     • Coordinate system upgrades, security patches, and other maintenance activities with minimal disruption.
     • Develop and maintain backup and disaster recovery strategies.
  5. Budget & Vendor Management
     • Prepare and manage the IT operations budget, ensuring cost-effective procurement and allocation of resources.
     • Engage and manage relationships with third-party vendors, negotiate contracts, and oversee service level agreements (SLAs).
     • Conduct regular evaluations of vendor performance and adjust as necessary.
  6. Process Improvement
     • Identify, design, and implement process improvements to increase efficiency and reduce downtime.
     • Implement best practices and industry standards, focusing on automation and scalability.
     • Regularly assess risk and develop mitigation strategies.
  7. Project Manager
     • Oversee technical projects from conception to completion.
     • Coordinate cross-functional teams to ensure project milestones are met.

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       Qualifications:
     • Education: Bachelor’s degree in Computer Science, Information Technology, or a related field. A Master’s degree is a plus.
     • Experience: 8+ years of experience in IT operations with at least 3 years in a management role.
     • Certifications: ITIL, PMP, or relevant certifications are highly preferred.
     • Technical Skills:
       • Strong knowledge of IT infrastructure, networking, and systems administration.
       • Experience with cloud platforms (e.g., AWS, Azure), virtualization, and database management.
       • Familiarity with cybersecurity principles and best practices.
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