Customer Support Executive Full-Time / (Onsite + Remotely)

• Posting Date: 21/10/2024
• Ref: ITJOR25
• Position: Customer Support Executive Full-Time / (Onsite + Remotely)
• Location: Jordan
• City: Amman
• Sector: Media
• Years of Experience 1-2 years
• Qualification: Bachelor’s degree in communications, business administration, or a related field.
• Salary: 450-600 JD
• Description:
  Key Responsibilities:

  • Act as the first point of contact for clients, responding to inquiries and resolving issues via email, phone, and chat.
  • Maintain detailed and accurate records of client interactions using internal systems.
  • Compile and deliver media coverage reports to clients based on specific monitoring criteria.
  • Troubleshoot and escalate technical issues to the appropriate departments when necessary.
  • Collaborate with the operations team to ensure timely delivery of services.
  • Assist clients in understanding media monitoring reports and provide explanations when required.
  • Regularly follow up with clients to ensure continued satisfaction with services and resolve any new issues that arise.

  Qualifications:

  • Bachelor’s degree in communications, business administration, or a related field.
  • Excellent communication skills in both Arabic and English, both written and verbal.
  • Strong problem-solving skills and a client-centric mindset.
  • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
  • Familiarity with CRM tools and customer support systems is a plus.
  • High attention to detail and the ability to work independently.
  • Previous experience in a customer support or client servicing role
  • Basic knowledge of media monitoring and reporting is an advantage.
  More