IT & Support Manager

• Posting Date: 11/10/2024
• Ref: ITJOR22
• Position: IT & Support Manager
• Location: Jordan
• City: Amman
• Sector: Manufacturing
• Years of Experience 8+ years of experience in IT management or a similar role.
• Qualification: BA in computer science, computer engineering or relevant field
• Salary: 2000JD - 2500JD
• Description:

  Key Responsibilities:

  ●Networking Infrastructure:

  • Design, implement, and maintain the organization's network infrastructure, including LANs, WANs, and wireless networks.
  • Ensure network security and performance through regular monitoring and troubleshooting.
  • Manage network access controls and implement security best practices.

  • Cloud Technology:
    • Evaluate and implement cloud-based solutions to optimise IT operations and reduce costs.
    • Migrate existing systems to cloud environments as needed.
    • Manage cloud-based resources and ensure compliance with security standards.
  • Outsourcing Management:
    • Develop and manage outsourcing relationships with external IT service providers.
    • Negotiate contracts and service level agreements (SLAs) to ensure optimal cost-effectiveness and quality of service.
    • Oversee the performance and delivery of outsourced services.
  • IT Strategy:
    • Develop and implement IT strategies that support the organization's business goals.
    • Conduct IT assessments and identify areas for improvement.
    • Constantly looking to improve and adopt new technology where relevant.
    • Plan and manage IT budgets.
  • Team Management:
    • Lead and manage a small team of IT professionals.
    • Recruit, train, and develop IT staff.
    • Provide technical guidance and support to team members.
  • Vendor Management:
    • Manage relationships with IT vendors and suppliers.
    • Negotiate contracts and ensure compliance with vendor agreements.
  More